Shipping & Delivery

Same-day dispatch before 1pm, coffee roasted to order on our roast days, and live carrier rates minus a loyalty discount. Here's exactly how your order travels.

Same-day dispatch — and coffee roasted to order

In-stock items: order before 1pm AEST on a business day and it ships the same day from Somersby on the NSW Central Coast.

Fresh-roasted coffee: we roast to order, whole bean only, on our published roast days — your beans ship on or the business day after the next roast, with the roast date on every bag. Ordering before 7am on a roast day catches that morning's roast. Your cart shows exactly when everything in it will be ready.

Pre-order and backordered items: the expected dispatch window is shown on the product page and in your cart, and stamped on your order confirmation.

What shipping costs

Live rates from our Australia Post eParcel contract at checkout — you pay what we pay, minus a discount that grows with your order:

The discount is applied automatically at checkout as a discount on your order total — you'll see it as “Shipping discount” in your cart summary, offsetting what you pay for shipping.

Bulky or heavy items (machines, water) can attract a carrier surcharge — if your order does, we'll contact you before anything ships. For remote areas, AusPost flat-rate satchels are sometimes cheaper than our contract rates — ask us and we'll use whichever saves you money.

Carriers: Australia Post eParcel (tracked, signature) or Aramex, whichever serves your address best.

Why we don't do “free” shipping

“Free” shipping is never free — it's baked into every product's price. Stores that offer it charge everyone a little more so that the occasional expensive parcel (usually WA, NT and rural) is paid for by everyone else's orders.

We do it differently, and we think more honestly:

• You see our real carrier rates at checkout — you pay what we pay, never marked up.
• Every customer gets the same discount off those rates, based on order size — city or bush, same dollars off.
• If you're close to us, that often beats free shipping: an east-coast parcel can cost less than your discount, so shipping lands near zero — without a cent of freight hidden in our coffee or gear prices.
• If you're remote, the same discount genuinely subsidises your shipping instead of a “free shipping” store quietly charging you more for every product to cover it.

On larger orders the discount often covers standard shipping entirely — that's free shipping, earned honestly. And our prices stay sharp for everyone, because they don't carry anyone's freight.

Local delivery (Central Coast)

We deliver ourselves to selected Central Coast postcodes. Minimum order $30. At checkout you can still choose a courier instead if you prefer.

Postcodes: 2250 and 2261.

Pick up instead — walk-ins welcome

Signature, safe drop & missed deliveries

Parcels ship signature on delivery by default — that's what keeps a lost parcel our problem instead of yours.

Want your coffee left at the door? You hold the switch

1. When your tracking email arrives, open the AusPost tracking link (or the AusPost app).
2. Choose “Leave in a safe place” (Safe Drop) and pick your spot.
3. Prefer it always left? Save a permanent Safe Drop preference for your address in the AusPost app — takes 10 seconds, applies to every future parcel.

Why we can't flick that switch for you: when Safe Drop comes from your AusPost account, AusPost records it as your instruction — that's what lets the driver leave a signature-required parcel. A parcel delivered to your Safe Drop instruction is your responsibility from that point; if signature was required and something still goes wrong, that's ours to fix.

If your parcel goes missing

Don't chase the carrier — that's our job.

1. Email hello@centralcoastcoffee.com.au with your order number.
2. We lodge the carrier investigation and chase it daily.
3. Unresolved after 14 days? We resend or refund — your choice.
4. Orders over $100: we'll ask for a short statutory declaration confirming non-delivery — it keeps the process fair for everyone.

International orders

We ship worldwide — tracked or express only.

• Duties, taxes and customs charges are yours (we ship DDU; export prices exclude GST)
• Coffee is a biosecurity-controlled product in many countries — check your country's rules before ordering; parcels refused by quarantine are the buyer's cost
• Our machines are 240V Australian-spec — check your country's voltage before ordering (US friends: that's 120V over there, you'll need more than a plug adapter)
• Customs delays are outside our control; lost international parcels: we investigate, and resend or refund if unresolved after 4 weeks
• No change-of-mind returns on international orders; faults handled evidence-first — see Returns & Warranty
• International carts include a short acknowledgement of these terms at checkout

When we reply

We aim for 1 business day or less (Mon–Fri, Sydney time); delivery problems are chased daily. Sale periods, staff illness or waiting on suppliers can occasionally stretch that — we'll keep you posted either way.