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terms and conditions

By placing an order with Central Coast Coffee, you agree to all the terms and conditions in this document.



In these terms and conditions, ‘centralcoastcoffee.com.au, ‘we’, ‘our’ and ‘us’ means Pacifc Pine Pty Ltd ABN 32 074 645 097 trading as Central Coast Cofee. The words ’you’ and ‘your’ mean the person or entity contacting the centralcoastcoffee.com.au website for any purpose.


Ordering and Payment

Orders can only be placed via this website. Phone orders will not be accepted (you are welcome to phone and seek product information or advice). 

Full payment must be made at the time of ordering. Payment may be made by either Bank Transfer or by Credit Card using the secure Bendigo Bank Gateway. All transactions are made in Australian dollars and some payment systems may attract a merchant fee surcharge (we do not curently charge merchant fee surcharges, however, we reserve the right to review our merchant fee charges at any time).


We package the centralcoastcoffee.com.au products carefully to avoid damage and use Australia Post eparcel service with tracking and signature. In all cases, except where you have specified an "Authority to Leave" you will be required to sign for the package as proof of delivery. If the address provided is unattended you mailbox will be carded and your order will be available from your nearest Australia Post Outlet. Tracking information will be emailed to the provided email address from Australia Post.  We despatch orders Tuesday's and Friday's (more often if demand allows, contact us if you have special requirements). Remote areas of Australia such as far north QLD, NT and WA and remote Australian Islands where freight involves boat or special transit shipments that can require up to 2 weeks transit timeframe. Delivery time does depend on distance and remoteness of the destination of our lodgement point in Tuggerah NSW. If you have chosen an uninsured shipping option (eg: eparcel Standard)  you agree that Central Coast Coffee has no responsibility to replace lost consignments, or consignments damaged in transit. Insured consignments will be replaced with identical or equivalent items.  If you have asked for the consignment to be left at your unattended premises, you assume all responsibility for that consignment after it is left.



centralocastcoffee.com.au reserves the right at any time to modify or add content to this website, including these Terms and Conditions. The laws of New South Wales, Australia govern the operation of this website and you agree to submit to the non-exclusive jurisdiction of the courts ofNew South Wales. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms and Conditions which will continue in full force and effect. centralcoastcoffee.com.au does not store any credit card information. All credit card processing is securely conducted Bendigo Bank.



We make every effort to supply the items or services you order. All products, however, are subject to availability

All Coffee is roasted to order. Upcoming roast days are available on our Event Calender. All Roasted Coffee will be shipped within 24 hours of roasting.

Currency and Pricing

All prices are stated in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Please note that coffee is exempt from GST.


Refunds - Returns and Exchanges


cenrtalcoastcoffee.com.au prides itself on delivering the quality merchandise. If any merchandise arrives that does not meet this standard, we will gladly replace the merchandise, except in cases where there has been obvious transit damage outside of our control by the freight company. Notification of returns must be made within 7 days of receipt of the goods. Please note that delivery/shipping costs of defective products are non-refundable. We are not liable where a defect is caused by fair wear and tear, by careless or improper handling, or by other abuse or misuse caused by you or a third party. We are not liable where any defect, loss or damage is caused to the goods during delivery or shipping. We do not take responsibility for any products returned without a return authorisation by us. Personal preference or changing your mind is not considered a reason for return and refund. Before we will replace a product, proof of purchase must be supplied and the defective product returned to centralocastcoffee.com.au. A refund will only be issued to the extent required by the Trade Practices Act 1974 (Commonwealth) and the respective state Sale of Goods Act legislation. In the event of a damaged parcel by the freight company, we will ask you to supply photos via email to be used in lodging a claim with the provider.

Delivery and Charges

Shipping Charges are as shown when you proceed to a checkout page or are as quoted for your post code directly. The postage rates in our system reflect our eparcel costs. We do not add surcharges or packing costs to our postage charges. A re-delivery fee will apply if your order is returned to us because the address supplied is was incorrect or your order was not  picked up after be carded from your nearest Australia Post Outlet. 

Errors And Omissions

centralcoastcoffee.com.au endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.