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Frenquently Asked question

Shipping & Delivery
How will my order be shipped?
We use Australlia Post eParcel service with tracking and signature. We have found this to be the cheapest and most reliabe for our customer base.
I am local can I pick up?
We are an online businessss only. Pick up is generally not available. Arrangements can be made to pick heavy/expensive items such as coffee machines or grinders . 
When will my order be shipped?
Orders are shipped twice a week. Either Monday or Tuesday (the day after our roast day, check event calender) and Thursday (more often if demand allows).
How is the Shipping Calculated?
eParcel has flat rates for up to 500g.  From 501g up there is a basic charge + an aditional rate per kg (charged by the gram). These rates vary depending on your postcode. Once you have some items in your cart enter your state and postcode for an estimate.
Why is the shipping so expensive for small items?
The minimum charge is for a 500g satchel. We recommend if buying only a small item that you combine it with some coffee or other purchase. We only ship with tracking numbers requiring a signature (you can opt out and have left at your front door, send us a message at checkout).
Are all items in stock?
We do our best to keep stock of all popular items. Some items due to there speciality are ordered as required. This usually only delays orders by a few days. If you require something urgently please enquire before purchasing.
Coffee Related
How will my coffee be packed?
We pack our coffee in food grade foil lined coffee pouches with zips and one way gas valves. 150g samples are packed in environmentally friendly Earth Bags.
Why are your bag sizes 230g and 470g?
It allows us to pack your 470g bag of coffee (or 2 x 230g bags) into a 500g satchel. This saves you additional shipping costs. See how is shipping calculated above. 
When are you roasting?
Our upcoming roast days can be viewed on our event calender. 
Do you have roasted coffee in stock?
While we roast only to order there is always a small amount extra. Send us an email before ordering to see what we have available. We may also do additional roasts throughout the week depending on the volume required.
What grind do I select for my Aeroress?
When selecting coffee for your Aeropress, we recommend that you sleect 'Espresso' as your grind in checkout. 
What grind do I select for my Minipresso?
When selecting coffee for your Minipresso, we recommend that you select 'Espresso' as your grind in checkout. 
What grind do I select for Cold Brew/Drip?
When selecting coffee for your Cold Brew/Drip system, we recommend that you select 'Filter' as your grind in checkout.
What grind do I select for my BonaVita Immersion Dripper?
When selecting coffee for your BonaVita Immersion Dripper, we recommend that you select 'Filter' as your grind in checkout.
What grind do I select for my Chemex?
When selecting coffee for your Chemex, we recommend that you select 'Filter' as your grind in checkout.
What grind do I select for BonaVita 8 Cup Brewer?
When selecting coffee for your BonaVita 8 Cup Brewer, we recommend that you select 'Drip+Autodrip' as your grind in checkout.
What grind do I select for my French Press?
When selecting coffee for your French Press, we recommend that you select 'Press' as your grind in checkout.
What grind do I select for Turkish?
When selecting coffee for Turkish grind, we recommend that you select 'Fine' as your grind in checkout.
Equipment Related
What can I use when I travel?
Its hard to go pass an Aeropress and a mini Porlex grinder for a compact solution. Easy to use and great coffee. There are other options such as a depending on how you drink your coffee. We love to talk coffee. Email or give us a call.
Whats the best filter for an Aeropress?
We feel the able disk is the best metal filter. The fine and the standard are slightly different in favour profile but both are good. I personally prefer the paper filter for a black coffee and use the able disk fine for convenience when travelling or in milk based coffee's.
I am not sure what to buy, where do I start?
Everything we have for sale we use and have available for demo. Send us an email or phone. If you are local a demo might be available by appointment. There is no high pressure sales, just a sharing of knowledge.
Payment & Pricing
Why do you not accept paypal?
We prefer to use an Australian bank for our payment gateway. Bendigo Bank has over 6,500 employees, serving about 1.5 million customers in almost 500 communities Australia-wide.
Why are some Coffee's on sale?
Every month we promote at least 2 of our Single Origin coffee's. The increase in Volume allows to run the roaster at maximum capacity. We pass these savings on to you hoping that you might try (and hopefully be surprised) something you have not tried before.